Shipping & Returns Policy
1-3 Business Days (Express Shipping)
At PlugHub, we understand that sometimes your perfect pair of sneakers might need a little adjustment. That's why we've crafted a hassle-free exchange and return policy to ensure your complete satisfaction with every purchase.
If for any reason you're not completely satisfied with your sneakers or the sizing just feels wrong, you can exchange them within 30 days from the date it arrives to you. We accept exchanges for unworn and undamaged merchandise, accompanied by the original packaging and proof of purchase. We charge a $20 fee for the return shipping label to us and for the shipping label of the new pair back to you!
We are extremely strict on not offering an exchange for worn merchandise. If you would like to exchange, PLEASE DO NOT WEAR THE MERCHANDISE OUT!
*If any of these conditions are not met upon arrival to us, PlugHub has the right to decline the return/exchange*
How to Initiate a Return or Exchange
Contact our Customer Support Team via email firstname.lastname@example.org within 14 days of your item arriving to you.
Package your unworn sneakers in their original box and include a copy of your purchase receipt.
Ship the package to our designated return address, which will be provided by our Customer Support Team.
Once we receive and inspect the returned merchandise, we will process your request promptly.