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Shipping & Returns Policy

Shipping

We proudly offer Free Express Shipping on ALL orders & not only Nation-Wide but to our neighbours in New Zealand as well ❤️
Australia:
1-3 Business Days (Express Shipping)
New Zealand:
7-10 Business Days (Standard Shipping)
5-9 Business Days (Express Shipping)
Please be aware that some new release item descriptions may include a longer processing time.

Exchange/Returns

At PlugHub, we understand that sometimes your perfect pair of sneakers might need a little adjustment. That's why we've crafted a hassle-free exchange and return policy to ensure your complete satisfaction with every purchase.

Easy Exchanges

If for any reason you're not completely satisfied with your sneakers or the sizing just feels wrong, you can exchange them within 30 days from the date it arrives to you. We accept exchanges for unworn and undamaged merchandise, accompanied by the original packaging and proof of purchase. We charge a $20 fee for the return shipping label to us and for the shipping label of the new pair back to you!

We are extremely strict on not offering an exchange for worn merchandise. If you would like to exchange, PLEASE DO NOT WEAR THE MERCHANDISE OUT!

*If any of these conditions are not met upon arrival to us, PlugHub has the right to decline the return/exchange*

How to Initiate a Return or Exchange

  1. Contact our Customer Support Team via email plughubbusiness@gmail.com within 14 days of your item arriving to you.

  2. Package your unworn sneakers in their original box and include a copy of your purchase receipt.

  3. Ship the package to our designated return address, which will be provided by our Customer Support Team.

  4. Once we receive and inspect the returned merchandise, we will process your request promptly.

We encourage all customers to choose their sizes carefully. If you are concerned / unaware of your sizing, feel free to use our size charts available here or message us on Instagram @plughubau
We have a strict NO-REFUND policy that applies to all products, unless the condition differs to the products description advertised.
We do not offer returns/refunds due to change of mind!