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- Orders ship next business day
- Brand New
- Items are 100% authentic
- Check your size here
1-3 Business Days (Express Shipping)
At PlugHub, we understand that sometimes your perfect pair of sneakers might need a little adjustment. That's why we've crafted a hassle-free exchange and return policy to ensure your complete satisfaction with every purchase.
If for any reason you're not completely satisfied with your sneakers or the sizing just feels wrong, you can exchange them within 72 hours from the date it arrives to you. We accept exchanges for unworn and undamaged merchandise, accompanied by the original packaging and proof of purchase.
*If any of these conditions are not met upon arrival to us, PlugHub has the right to decline the return/exchange*
How to Initiate a Return or Exchange
Contact our Customer Support Team via email firstname.lastname@example.org within 72 hours of your item arriving to you.
Package your unworn sneakers in their original box and include a copy of your purchase receipt.
Ship the package to our designated return address, which will be provided by our Customer Support Team.
Once we receive and inspect the returned merchandise, we will process your request promptly.
The PlugHub Authenticity Guarantee
At PlugHub AU, we are committed to providing our customers with the highest quality and most authentic rare and exclusive sneakers on the market. We understand that authenticity is of the utmost importance to sneaker collectors, and we stand behind the authenticity of every single pair of sneakers we sell.
All of our sneakers are carefully inspected and authenticated by a team of experts before they are listed for sale. In the unlikely event that a sneaker is found to be inauthentic after purchase, we offer a full refund and will cover the cost of returning the sneakers to us.
Money Back Policy
At PlugHub AU, customer satisfaction is our top priority. If you are concerned about the authenticity of a pair you have recieved, please contact us at email@example.com and we will gladly assist you and answer any concerns you may have. If your sneaker is determined fake by our team after a review, or by a reputable 3rd party, you will be eligible for a replacement (subject to availability) or a full refund for the purchase amount.
To request a refund, please contact our customer service team with your order number and a brief explanation of the reason for your return. Upon receipt of the returned sneakers, we will process your refund within 7 business days.
We ask that all returned sneakers be in the same condition in which they were received, with all original packaging and tags intact.
We hope this authenticity guarantee and money back policy gives you confidence in your purchase from PlugHub AU. If you have any further questions or concerns, please don't hesitate to contact us.